This request is available for existing GIFT THEORY customers ONLY.

We do "not" sell parts.  However, if you cannot locate some parts in the shipment that you just received, or if you just received the merchandise but you need replacement parts (such as movements, etc.), please contact us within 5 days of receiving of your item(s) and submit the form below.

Typically, some of the part(s) are wrapped up and taped to the side of the cardboard used for packing the clock - Sometimes they are hard to see.   Please verify this before submitting this request.

This request will be reviewed within 24 to 72 hours.

* First Name

* Last Name

* Are you the card holder?

* E-mail Address

* Daytime Phone #

Nighttime Phone #


Zip Code

* Invoice Number

(Starting with 267, 368, 467, 566, 766 or 866)

Invoice Date

Product ID Ordered


*  Which part is needed?

* The reason for this part request

*  Detailed Message

* If the part is missing, please look through all packing materials.

Have you looked through all packing materials?

* Is the item in the original packaging?



Please review our posted policy.  When you click on Submit bottom, you have read and agreed our posted policy.