Your satisfaction with our products & services is extremely important to us.  If you have any questions, please feel free to contact our Online Service Center. 

Our Online Customer Service is opened 24 hours per day, 7 days a week.  After you submitted the request, our customer service staff will be immediately notified and will start to work on your request.  Most requests will be responded within 24 to 48 hours.

Please click on the link to submit your request.


May I Cancel My Order?

Track Order

May I Change My Order?

Ship Date

How to Cancel Back Order?

Special Shipping Instructions Request

How to Return/Exchange Products?

Warranty Technical Support Request

When Will I Receive the Refund?

Defective or Item Not Working Properly

How to Redeem Coupon / Gift Certificate

Part Needed (part missing or for repair)

Found Lower Price

Wrong Item Received

Product Questions

Item Lost In Transit

Easy Payment Plan - Pay Monthly

Damage Item Received

Management Contact

Grandfather Clock and Furniture Items Delivery Information



Grandfather Clock Setup Request


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