RETURN / EXCHANGE REQUEST

 

If you'd like us to ship another item BEFORE we receive the return, please place a NEW online order, and select OPTION 1 below.

 

We are sorry to hear that you'd like to return the merchandise(s). 

Step 1)  Submit the Return or Exchange Request below

Step 2)  An RMA# will be sent via Email within 24 to 96 hours (not including weekends and holidays). if the item qualifies for return or exchange.

Step 3)  Returning Product with an RMA#

Note:

This Return/Exchange Request is not for damaged or defective item.

If the item is defective not working properly, please click here to submit request.

If the item is damaged, please click here to submit request.

* First Name

* Last Name

* Are you the card holder?

* E-mail Address

* Daytime Phone #

Nighttime Phone #

State

Zip Code

* Invoice Number

(Starting with 267, 368, 467, 566, 766 or 866)

Invoice Date

Product ID Ordered

Quantity

*  Reason for Return

(Not for defective or damage merchandise)

* Please select a return option

OPTION 1:

I already placed another NEW order with ClockWay.  Please ship my NEW order ASAP and I will return the item I just received.  My new order#:

     

 

OPTION 2:

Quick Exchange for another Item#:

     

I haven't placed another new order.  I want ClockWay to enter a NEW order for me.  ClockWay will charge the original payment method and ship the exchange item BEFORE Clockway received the return.

 

OPTION 3:

Normal Exchange for another Item#:

     

I want ClockWay to ship exchange item AFTER the return has been received.

 

OPTION 4:

Replace with same item

 

OPTION 5:

Request refund only

 

OPTION 6:

Others:

     

 

* Do you have the original packaging including all manuals & instructions?

(The original packaging & manuals and instructions are REQUIRED for all returns.)

* Did you open the outer shipping box already?

(This is the shipping box where the original shipping label is attached)

* Please review our posted policy and acknowledge by selecting 'YES'

  "YES" is required

NOTE:  This Return/Exchange Request will be reviewed and the RMA# will be e-mailed in 24 to 96 hours.