Our products are well-packed.  Shipping damage is very rare.  Please contact us within 5 business days of receipt of product if damaged merchandise is received.  We provide no charge product replacement in the event of damage due to shipment if the damage procedure is followed

If damaged merchandise is received, please submit the form below.  The pictures of the product and the shipping box may be needed to help us handle the request promptly. We will email you to request pictures if needed. 

This request will be reviewed within 24 to 72 hours Monday through Friday.

(This request form is not for defective item.  If the item is defective, please click here to submit request.)

* First Name

* Last Name

* Are you the card holder?

* E-mail Address

* Daytime Phone #

Nighttime Phone #


Zip Code

* Invoice Number

(Starting with 267, 368, 467, 566, 766 or 866)

Invoice Date

Product ID Ordered


*  The detailed description of the damaged item

* Please select a return option

Replace with same item

Replace the part:


Exchange for another Item:


Request refund only (This will be fall under our regular return policy.)

* Was the outer shipping box damaged?

(This is the shipping box where original shipping label is attached)

* Have you notified the shipping carrier (UPS, FedEx or others) regarding this damaged package?

* Do you have the original packaging including all manuals & instructions?

(The original packaging & manuals and instructions are required for all returns.)

    "YES" is required



Please review our posted policy.  When you click on Submit bottom, you have read and agreed our posted policy.