Gift Theory Policy

GIFT THEORY POLICY
By submitting orders using any means (via Online, Fax, Phone, etc.) customers acknowledge and agree to our posted policy stated below:

REASONS TO SHOP WITH US

PRODUCTS

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Product Information

Key-wound Clocks:

The key-wound clock has a mechanical movement. Normally, you need to wind the clock every 8 days or 14 days. Most of key-wound clocks have chimes and/or strike on the hour. Most of key-wound clocks have chime & strike silent feature. 4/4 Chimes - it means that the clock chimes every 15 minutes.

Quartz Clocks:

These clocks are operated by batteries. Some quartz clocks have chimes and strike on the hour. Some of them do not have chimes and strikes.

Cuckoo Clocks

Cuckoo one day the chain hangs down around 71” and must be pulled all the way to function for 24 hours.
Cuckoo eight day the chain hangs down around 78” and must be pulled all the way to function for eight days

1 Day Cuckoo Clocks:

1 day cuckoo clocks need to be wound by pulling up the weights once per day. The cuckoo calls once on the half hour and the full hour on the hour. All our Black Forest Cuckoo Clocks are made individually, so each clock will be slightly different from the picture and All-clock-dimensions-are-approximate.

1 Day Musical Cuckoo Clocks:

1 day musical cuckoo clocks need to be wound by pulling up the weights once per day. The cuckoo calls once on the half hour and the full hour on the hour. Most of the 1 day musical cuckoo clocks play music after the half hour call. Normally, the musical cuckoo clocks play two nice songs. All our cuckoo clocks are made individually, so each clock will be slightly different from the picture and All-clock-dimensions-are-approximate.

8 Day Cuckoo Clocks:

8 day cuckoo clocks need to be wound by pulling up the weights every 8 days. The cuckoo calls once on the half hour and the full hour on the hour. All our cuckoo clocks are made individually, so each clock will be slightly different from the picture, and All-clock-dimensions-are-approximate.

8 Day Musical Cuckoo Clocks:

8 day musical cuckoo clocks needs to be wound by pulling up the weights every 8 days. The cuckoo calls once on the half hour and the full hour on the hour. The 8 day musical cuckoo clocks play music after the full hour call. Normally, the musical cuckoo clocks play 2 or 3 songs. All our cuckoo clocks are made individually, so each clock will be slightly different from the picture and All-clock-dimensions-are-approximate.

Quartz Cuckoo Clocks:

Quartz cuckoo clocks operated by batteries. You don't need to pull up the weights every day or every 8 days. The cuckoo calls on the hour. All our cuckoo clocks are made individually, so each clock will be slightly different from the pictures. All-clock-dimensions-are-approximate.

Cuckoo Clock Measurements:

Body Height (Clock Body Height): This the height from the very top of the clock body, i.e. the very top of the bird, or antler of a deer, to the very bottom of the clock body, ie. the very end of the leave, or nest, or any carving part.

Height (Overall Height): This is the clock body height with the length of the pendulum and weights included, usually 4 to 5 inches longer than the clock body height.

All cuckoo clock dimensional information (heights, widths and depths) are approximate since they are hand carved.

All dimensional information (heights, widths and depths) for our products are approximate, especially those for hand carved products such as cuckoo clocks. The exact dimensions of the cuckoo body carvings can vary 1 to 3 inches since each is hand carved. If a dimension (a height, width or depth) is less than the approximate dimension indicated in our product description, this does not constitute a defective product or an incorrect model.

Great effort has been made to portray each cuckoo clock as accurately as possible. As with many handmade items, the exact coloration and carving may vary slightly from clock to clock. We consider this to be a special part of their character.

Finish & Color & Measurement:

Actual color or finishes may vary from product photography shown on this web site.

The dials or pendulums might be slightly different than from product photography.

The product measurements may vary slightly (i.e., up to couple inches difference). This is not considered a defect or incorrect item.

Assemble and Adjustment Required

Most of our products may require some assembly and adjustment.

For open-faced clocks where the hands are not covered by a lens, the hands are sometimes required to be adjusted. Hands that are loose, or require slight adjustment (require slight bending) are not considered defective. Please click here to submit request to request tech support if you have questions regarding how to adjust hands.

Price and Product Specifications:

Our prices and product specifications are subject to change without notice. For open face clocks, there may be slight variations on the hour and minute hand length and style. This is not considered defective or wrong item.

Chimes Reference:

Actual chimes may vary from chimes reference listed on our web site.

Globes Products:

Seam tolerances are up to 1/16 of an inch and are normal and not considered a defect.

Policy Change Note:

Our prices, product specifications and policies including return & exchange policies are subject to change without notice. Customers agree to our current posted policy when an order is submitted by internet, phone, email, mail or any methods. We do our best to provide you with the most accurate and current information on our website. When typographical errors occur and we become aware of this we will correct the information immediately. Errors in discounts, pricing, stocking etc. will not be honored. We will continually and consistently strive to provide the most current and accurate information on a consistent basis.

Free Services Note:

We will do our best to provide all free services possible. However, we do not guarantee any free services are available for all orders or all areas.
The Free Grandfather Clock Setup Service will be expired 60 days from your invoice date.
If the grandfather clock or furniture item is shipped via UPS, FedEx or any small Freight companies, the White Glove Delivery & Setup service will not be performed.
Unfortunately, we are unable to guarantee any ship dates or delivery dates.

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