35 Day 100% Lowest Price PROTECTION Guarantee

Are you searching for the Lowest Price online? Are you tired of spending hours to find the best price online? ClockWay.com's market team has researched the Lowest Price online for you. www.clockway.com provide the 100% Lowest Price PROTECTION Guarantee and best customer service.

- If you find an online store that has a lower price after shipping and tax on the same exact product number and color we sell, please click here to submit request before your purchase and we will beat their price.  Items from retailers that are not in stock or back ordered are not eligible for price guarantee

- Or, after you place your order, we will issue you a refund for 100% of the difference between the lower price and our price up to 35 days from your invoice date.

The item must be new and in stock and must not be an auction item.  Comparison internet sites must be authorized US dealers.  The item must be the same exact product number and color that is on ClockWay.com.  We will beat any legitimate price if it is not below our cost, and if manufacturer's rules or policies allow a price adjustment.  Howard Miller, Ridgeway can't do any price adjustment.  We are sorry about the inconvenience.

Price differences will be calculated on the final price of your purchase.  Please contact us before your purchase or within 35 days from your invoice date.  We do not match prices after 35 days from your invoice date.  We do not match our discontinued models. 

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Ordering

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How to Order a ClockWay Gift Certificate?

$20 Gift Certificate : Click here to order $20 Gift Certificate

$100 Gift Certificate : Click here to order $100 Gift Certificate

$500 Gift Certificate : Click here to order $500 Gift Certificate

$1000 Gift Certificate : Click here to order $1000 Gift Certificate

You will receive your Gift Certificate Number via email. 

Enter your Gift Certificate Number during check out to redeem.  If you have any questions using your Gift Certificate, please call us at 866-557-4165.

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What Payment Methods Are Accepted?

We accept Visa, MasterCard, American Express and Discover.

We also accept cashier's checks, money orders, personal checks, and company checks for domestic US orders.

If you pay by personal check or company check, please allow a few business days for checks to clear, before your merchandise is shipped

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Purchase Orders

Please email us your purchase order.  To obtain our email address for purchase order, please call us at 1-866-557-4165. 

Or please fax your purchase order at 818-660-2591.

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What Does Easy Payment Plan Work?

Please click here to read more information.

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Can I Cancel My Order?

Due to our commitment to process orders quickly, once the checkout process is complete, we immediately submitted your order to our order processing team; We regret that we can't cancel any orders once we receive your orders.  However, if an item is on back order, your order can be cancelled according to our Back Order Policy  ( details >)

If you'd like to return your item, please refer to our return policy.

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Can I Change My Order?

Due to our commitment to process orders quickly, once the checkout process is complete, we immediately submitted your order to our order processing team; We regret that we can't change any orders once we receive your orders.  If changing your order is an urgent need, please click here to submit request within one hour after the order was placed and we will attempt to change your order.  We do NOT guarantee that your order can be charged.  If your order has been processed or shipped, we will be unable to change or cancel your order.  details >

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Back Order:

Our goal is to provide the most pleasant shopping experience. However, due to high daily sale volume, some "in stock" items might be sold out at the time we receive your order.  You will be notified promptly via email of the back order and expected time of shipping. 

If you'd like to cancel your back order, please submit the Back Order Cancellation Request within 72 hours from your invoice date.  However, if your back order has been processed or shipped, we will be unable to cancel your order. 

Order cancellation may be subject to an order cancellation fees 10% of the invoice total.  (details >)

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Privacy Policy

ClockWay does NOT share our customer information with any 3rd parties beyond what is required for a normal order transaction such as order processing and shipping.

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Free Ground Shipping & Shipping Info:

FREE GROUND SHIPPING for shipping in the U.S. Contiguous 48 States !

Free Ground Shipping Offer not valid for Hawaii, Alaska, Puerto Rico, Virgin Islands or Canada.  Shipping for these states and territories will be charged appropriately at time of checkout.  We do not ship Seiko products and most products to outside of the U.S. details >

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Occasion date on your order (if you indicated) is only for reference only.  We do NOT guarantee you will receive your order by the occasion date.

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Track Order

Please CLICK HERE to view the status of your order online.  Please type your billing email address (case is sensitive) and your order number. 

Please click here to submit request if you have any further questions or you cannot find your order.

For security reason, the tracking information can only be provided online or via email. Thank you.

You will receive an Email Order Confirmation once your order is placed.

You will receive an Email Notification once your order is processed.

You will receive your tracking number via email once your order is shipped.

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Air Rush Shipping

Air Shipping Charges: you can look up the air shipping charges for your location on the payment/shipping selection during checkout:

> Please add the item you'd like to order to your shopping cart
> Check Out
> Fill in your Bill to & Ship to information
> Click on Continue
> Under "Ship Via", you will see the air shipping charges for your location  

We can expedite your order via Next Day Air, 2nd Day Air or 3rd Day Air, where available.  If you have any questions regarding our AIR RUSH SHIPPING, please call our sales at 1-866-557-4165.

Normally, Air rush orders will be shipped next business day or 1 to 2 business days.  However, some items will be shipped in 1 to 3 business days.  Please note that air shipping is non-refundable. 

Air shipping services not provided for Grandfather clocks and Floor clocks. 

We provide Free Ground Shipping. Please click here to view the approximate ship date.

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Item Not Working Properly

If you think that your merchandise does not work properly or any defects in workmanship or material, please click here to submit request.

We are the Authorized dealer for all products we sell.  All products we sell are AUTHENTIC and carry a manufacturer’s warranty.  Most items are covered by a 1 or 2 year manufacturer's warranty, unless otherwise noted.  (details >)

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Wrong Item Received

If you think that you received a wrong item, please click here to submit request within 5 business days of receipt of product.

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Shipping Damage

Our products are well-packed.  Shipping damage is very rare.  If damaged merchandise is received, please click here to submit request immediately and no later than 5 business days of receipt of product.  Please provide us with the detailed damage information  (details >)

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Item Lost In Transit

Products lost during shipment is very rare.  If you did not receive your package but the shipping carrier indicated that your package was delivered, please click here to submit the request within 3 business days from the delivery date provided by the shipping carrier.   (details >)

 

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Grandfather Clock, Floor Clock, Curio Cabinet, Furniture and Large Items Delivery Information

Grandfather Clock normally ships 1 to 3 business days or 3 to 5 business days*.  It is the customer’s responsibility to carefully inspect the clock upon arrival, before signing the Bill of Lading (Delivery Form) and before the freight carrier leaves.  details >

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Grandfather / Floor Clock Setup Request

If you would like to request IN-HOUSE SETUP for your grandfather clock, please click here to submit Grandfather/Floor Clock Setup Request.  We will arrange your local grandfather clock expert to setup your grandfather clock for you without any charges if your grandfather order is over $1399 or Hermle Grandfather clock order (product code prefix is JHE) is over $2000. 

Normally, we will schedule the clock expert to set up your grandfather clock for you within 5 to 10 business days after your grandfather clock is delivered.  ( details >)

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How to Return or Exchange :

Your satisfactions is extremely important to us.  If you are not satisfied with your product,  you can request for return or exchange your product up to 65 days from your invoice date.  NO RESTOCKING FEES & FULL REFUND (restrictions apply details >)

If you would like to return or exchange, please follow the following steps:
 

Step 1)  Please Read and Understand Our Return/Exchange Policy:  Return/Exchange Policy

Step 2)  Submit the Return or Exchange Request:  Please click here to submit the Return or Exchange Request.  After you submit your request successfully, a confirmation page "YOUR RETURN/EXCHANGE REQUEST HAS BEEN RECEIVED" will appear on our site.  All return item must be authorized with an RMA#.  The return address will be provided with the RMA#.  details >

Step 3)  Receiving an RMA# via Email :  If your item is qualified for return or exchange, RMA# will be emailed to you within 7 to 10 business days once a return or exchange request has been received. 

Step 4)  Returning Product with an RMA# :  Please print the RMA and follow the instructions on the RMA to return your item.  All items must be returned in their original condition, including the original packaging, containers and all documentations  details >

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When Will I Receive the Refund?

If refund or exchange complies with our policy, RMA terms, and conditions, it will be processed in 14 business days once your return item is received and inspected. 

If the item has been delivered to the return address on the RMA over 10 business days and you would like to follow up the refund, please click here to submit request.

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Product Guarantee : Authenticity Guarantee

We are the Authorized dealer for all products we sell.  All products we sell are AUTHENTIC and carry a manufacturer’s warranty.  All products we sell have been tested prior to leaving the manufacturing facility. 

We stand behind most products we sell for at least ONE FULL year manufacturer warranty support from the invoice date. We will be happy to assist to replace or repair any defective items at no charges if noted on the manufacturer warranty... more details >

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Warranty & Tech Support Request

If you would like to obtain the manufacturer’s warranty contact information, please click here to submit request, and we will be happy to provide you with the manufacturer’s warranty contact information.

We are the Authorized dealer for all products we sell.  All products we sell are AUTHENTIC and carry a manufacturer’s warranty.  All products we sell have been tested prior to leaving the manufacturing facility.  more details >

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Product General Information:

Key-wound Clocks:

The key-wound clock has a mechanical movement. Normally, you need to wind the clock every 8 days or 14 days. Most of key-wound clocks have chimes and/or strike on the hour. Most of key-wound clocks have chime & strike silent feature.  4/4 Chimes - it means that the clock chimes every 15 minutes.

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Quartz Clocks:

These clocks are operated by batteries. Some quartz clocks have chimes and strike on the hour. Some of them do not have chimes and strikes.

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Cuckoo Clocks

Cuckoo one day the chain hangs down around 71” and must be pulled all the way to function for 24 hours.
Cuckoo eight day the chain hangs down around 78” and must be pulled all the way to function for eight days

1 Day Cuckoo Clocks:

1 day cuckoo clocks need to be wound by pulling up the weights once per day. The cuckoo calls once on the half hour and the full hour on the hour.  All our Black Forest Cuckoo Clocks have a night shut-off switch. Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our Black Forest Cuckoo Clocks are made from wood in German Black Forest. All our Black Forest Cuckoo Clocks are made individually, so each clock will be slightly different from the picture and All-clock-dimensions-are-approximate. 

1 Day Musical Cuckoo Clocks:

1 day musical cuckoo clocks need to be wound by pulling up the weights once per day. The cuckoo calls once on the half hour and the full hour on the hour. Most of the 1 day musical cuckoo clocks play music after the half hour call. Normally, the musical cuckoo clocks play two nice songs. All our cuckoo clocks have a night shut-off switch. Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our cuckoo clocks are made from wood in German Black Forest. All our cuckoo clocks are made individually, so each clock will be slightly different from the picture and All-clock-dimensions-are-approximate.

8 Day Cuckoo Clocks:

8 day cuckoo clocks need to be wound by pulling up the weights every 8 days. The cuckoo calls once on the half hour and the full hour on the hour.  All our cuckoo clocks have a night shut-off switch. Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our cuckoo clocks are made from wood in German Black Forest. All our cuckoo clocks are made individually, so each clock will be slightly different from the picture, and All-clock-dimensions-are-approximate.

8 Day Musical Cuckoo Clocks:

8 day musical cuckoo clocks needs to be wound by pulling up the weights every 8 days. The cuckoo calls once on the half hour and the full hour on the hour. The 8 day musical cuckoo clocks play music after the full hour call. Normally, the musical cuckoo clocks play 2 or 3 songs. All our cuckoo clocks have a night shut-off switch. Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our cuckoo clocks are made from wood in German Black Forest. All our cuckoo clocks are made individually, so each clock will be slightly different from the picture and All-clock-dimensions-are-approximate.

Quartz Cuckoo Clocks:

Quartz cuckoo clocks operated by batteries. You don't need to pull up the weights every day or every 8 days. The cuckoo calls on the hour. The quartz cuckoo clocks come with chains and weights. They have volume control.  Weights and pendulums are sometimes not shown in pictures but are included with all clocks. All our cuckoo clocks are made from wood in German Black Forest. All our cuckoo clocks are made individually, so each clock will be slightly different from the pictures. All-clock-dimensions-are-approximate.

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Cuckoo Clock Measurement:

Body Height (Clock Body Height): This the height from the very top of the clock body, i.e. the very top of the bird, or  antler of a deer, to the very bottom of the clock body, ie. the very end of the leave, or nest, or any carving part. 

Height (Overall Height): This is the clock body height with the length of the pendulum included, usually 4 to 5 inches longer than the clock body height.

All cuckoo clock dimensional information (heights, widths and depths) are approximate since they are hand carved.

All dimensional information (heights, widths and depths) for our products are approximate, especially those for hand carved products such as cuckoo clocks. The exact dimensions of the cuckoo body carvings can vary 1 to 3 inches since each is hand carved. If a dimension (a height, width or depth) is less than the approximate dimension indicated in our product description, this does not constitute a defective product or an incorrect model.

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Finish & Color:

Actual color or finishes may vary from product photography shown on this web site.

Note: Our prices and product specifications are subject to change without notice.

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Chimes Reference:

Actual chimes may vary from chimes reference listed on our web site.

Note:

Our prices, product specifications and policies including return & exchange policies are subject to change without notice.  Customers agree our current posted policy for return or exchange. We do our best to provide you with the most accurate and current information on our website. When typographical errors occur and we become aware of this we will correct the information immediately. Errors in discounts, pricing, stocking etc. will not be honored. We will continually and consistently strive to provide the most current and accurate information on a consistent basis. 

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