We are sorry for the difficulty with your product.
All products we sell have been tested prior to leaving the
Most products require slight adjustments and some assembly in
order to make them work properly.
Most new clocks or watch products need to run at least 3 to 5 days
to allow the product to adjust to the correct time. We
suggest always using new Alkaline batteries for all quartz clocks.
After 3 to 5 days later, if you still have problems with the
product, please first contact the manufacturer technical support to resolve
your issue. Most issues can be resolved over the phone. Issues such as hands not moving or loose,
pendulum not moving, or item is not keeping time are easily
A new replacement merchandise, new replacement parts, or arrange
adjustment/repair at no cost if it
is covered by the manufacturer's warranty.
1) Request the
manufacturer support's contact information >>
I have contacted support, and I need further assistance >>
I have NOT contacted support, but I need your assistance >>
I Prefer to return or exchange the item >>